Privacy Policy

Introduction

TradeVault ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect with local tradies and service providers.

By using TradeVault, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

Your Privacy Rights Under Australian Law

TradeVault complies with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

We are committed to protecting your personal information and handling it responsibly.

Australian Privacy Principles Compliance

We comply with all 13 Australian Privacy Principles:

• APP 1: Open and transparent management of personal information

• APP 2: Anonymity and pseudonymity (where practicable)

• APP 3: Collection of solicited personal information

• APP 4: Dealing with unsolicited personal information

• APP 5: Notification of collection

• APP 6: Use or disclosure of personal information

• APP 7: Direct marketing

• APP 8: Cross-border disclosure

• APP 9: Adoption, use or disclosure of government identifiers

• APP 10: Quality of personal information

• APP 11: Security of personal information

• APP 12: Access to personal information

• APP 13: Correction of personal information

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information (subject to legal requirements)

• Opt-out of direct marketing communications

• Make a complaint about our privacy practices

• Request information about overseas disclosures

Overseas Disclosure

We may disclose personal information to overseas recipients including:

• Cloud service providers in the United States

• Payment processors in various countries

• Communication service providers

We take reasonable steps to ensure overseas recipients comply with Australian privacy standards.

Making a Complaint

If you have a privacy complaint:

1. Contact our Privacy Officer at privacy@tradevault.com.au

2. We will investigate and respond within 30 days

3. If unsatisfied, you can contact the OAIC:

• Website: www.oaic.gov.au

• Phone: 1300 363 992

• Email: enquiries@oaic.gov.au

Information We Collect

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Cookies and Tracking

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