Privacy Policy

Last updated: 22 February 2026

1. Information We Collect

We collect information that you provide directly to us, including:

  • Name, email address, and phone number
  • Business information for tradies (ABN, licenses, insurance)
  • Job posting details and project information
  • Payment and billing information
  • Communications between users
  • Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services
  • Match homeowners with suitable tradies
  • Process payments and subscriptions
  • Send service updates and notifications
  • Verify tradie credentials and qualifications
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

3. Information Sharing

We may share your information with:

  • Other users as necessary to facilitate services
  • Service providers who assist in our operations
  • Law enforcement when required by law
  • Business partners with your consent

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Your Rights

Under Australian Privacy Principles, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Opt-out of marketing communications
  • Lodge a complaint with the Privacy Commissioner

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage patterns, and deliver personalized content. You can control cookie settings through your browser.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account at any time.

8. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through our platform.

10. Contact Us

For privacy-related questions or to exercise your rights, contact us at privacy@tradevault.com.au