Question 1

How do I create an account on TradeVault?

Accepted Answer

Click "Sign Up" in the top right corner, choose whether you're a customer or tradie, fill in your details, and verify your email. For tradies, you'll need to complete additional verification including license and insurance documentation.

Question 2

Is TradeVault free to use?

Accepted Answer

For customers, posting jobs is completely free. Tradies can receive free leads but also have subscription options for premium features and additional leads. Check our Pricing page for detailed information.

Question 3

What areas does TradeVault cover?

Accepted Answer

TradeVault operates across all of Australia. You can set your service radius as a tradie, and customers can find tradies in their local area.

Question 4

How do I post a job?

Accepted Answer

Click "Post a Job" from the homepage, describe your project, add photos if needed, and submit. You'll receive quotes from verified tradies in your area within 24-48 hours.

Question 5

How do I choose the right tradie?

Accepted Answer

Review their profile, check ratings and reviews, compare quotes, verify their licenses and insurance, and message them directly to discuss your project. All our tradies are verified professionals.

Question 6

What if I'm not satisfied with the work?

Accepted Answer

Contact the tradie first to resolve the issue. If unresolved, use our dispute resolution system through your dashboard. We take quality seriously and will help mediate fair outcomes.

Question 7

How do payments work?

Accepted Answer

You negotiate payment terms directly with your chosen tradie. We recommend paying in stages as work progresses and withholding final payment until completion. Never pay 100% upfront.

Question 8

How do I get verified?

Accepted Answer

After registration, upload your trade license, insurance certificates (public liability and workers compensation), and business registration. Our team reviews within 24-48 hours.

Question 9

How do leads work?

Accepted Answer

When a customer posts a job in your service area and category, you'll receive a notification. You can view job details and submit a quote. Premium members get priority access to leads.

Question 10

What is the 30-day cancellation policy?

Accepted Answer

If you wish to cancel your account, you must provide 30 days written notice. During this period, you must continue responding to existing leads and maintain professional standards. This ensures customers receive proper service.

Question 11

How do I set my service radius?

Accepted Answer

Go to Dashboard → Service Radius. Enter your postcode and select how far you're willing to travel (5km to 100km+). You'll only receive leads within your chosen area.

Question 12

How do I increase my ratings?

Accepted Answer

Provide excellent service, respond quickly to inquiries, complete jobs on time, communicate clearly, and request reviews from satisfied customers. High ratings lead to more leads.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and bank transfers through our secure Stripe payment system. All transactions are encrypted and secure.

Question 14

Can I get a refund?

Accepted Answer

Refund eligibility depends on the situation. Lead fees are generally non-refundable once contact information is provided. Subscription refunds are handled case-by-case. Contact support for specific situations.

Question 15

How do subscription plans work?

Accepted Answer

Choose from Starter, Professional, or Premium plans. You're billed monthly or annually. Premium members get more leads, priority placement, and advanced features. Cancel anytime with 30 days notice.

Question 16

How do you verify tradies?

Accepted Answer

We verify trade licenses, insurance coverage, business registration, and conduct background checks. All tradies must maintain current licenses and insurance to remain on the platform.

Question 17

Is my personal information safe?

Accepted Answer

Yes. We use bank-level encryption, secure servers, and comply with Australian Privacy Principles. Your data is never sold to third parties. Read our Privacy Policy for details.

Question 18

What if I suspect fraud?

Accepted Answer

Report suspicious activity immediately through your dashboard or contact support. We investigate all reports and take action against fraudulent accounts. Never send money outside the platform.

Question 19

I'm not receiving notifications

Accepted Answer

Check your email spam folder, verify your email address is correct in settings, and ensure notifications are enabled in your dashboard. For mobile, check app notification permissions.

Question 20

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the login page, enter your email, and follow the reset link sent to your inbox. If you don't receive it, check spam or contact support.

Question 21

The website isn't working properly

Accepted Answer

Try clearing your browser cache, updating your browser, or using a different browser. If issues persist, contact support with details about the problem and your device/browser.

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